Customer Success & Post Sale

Master essential B2B post-sale terminology with this guide to Customer Success terms & metrics. Learn key definitions for retaining revenue & driving growth.

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Customer Success & Post Sale

Health Score

A metric indicating a customer's likelihood to renew based on usage, engagement, and satisfaction.
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Customer Success & Post Sale

Implementation

The technical setup and deployment of a SaaS product in the customer’s environment, turning the signed deal into a working solution users rely on.
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Customer Success & Post Sale

Onboarding

The structured process of integrating new customers and getting them fully operational with your product so they reach value within a defined, measurable timeframe.
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Customer Success & Post Sale

Time to Value (TTV)

The time it takes for a customer to realize meaningful value after a product purchase.
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