More Predictable Revenue with Customer Success Intelligence

Chief monitors customer, renewal, and expansion data to help customer success teams see what’s changing in every account. With Chief, CS is empowered to act before revenue leaks.

Request a demo below to see how Chief could help you rescue more revenue.

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More Predictable

Renewal and expansion forecasts reflect the reality signaled by observed customer behavior.

An insight from Chief about the churn risk of a key account.

More Actionable

Chief flags engagement gaps, churn signals, and renewal blockers and recommends next steps.

An insight about a customer likely to churn based on CRM engagement data.

More Data-Driven

Chief analyzes every renewal, expansion, and customer touchpoint to give you a complete picture of account health.

A view of Chief's context library, with current and goal numbers for customer count and churn rate.

More Unified

Teams share a single source of truth for monitoring renewals, expansions, and customer engagement.

A chart tracking customers, churn, renewals, and CLTV.

Learn More about the Product

Case study

From Guesswork to Rescuing Revenue

One customer (1,500 employees, $300M ARR) used Chief to detect multiple high-value accounts showing early churn signals.
They saw encouraging results:

$15.2M

at-risk revenue found

85%

prediction accuracy

98%

at-risk revenue flagged

Instead of renewal-stage surprises, they’re getting more visibility and foresight so they can rescue more revenue.

How Chief Helps Customer Success
Rescue More Revenue

1. Connect your customer and revenue data.

Integrate your CRM (Salesforce, HubSpot, etc.), product analytics, CS tools, billing systems, and communication channels into the platform.

A screenshot of a user connecting Hubspot to Chief

2. Chief learns what healthy accounts look like.

Chief identifies your ideal engagement and renewal patterns like usage frequency, stakeholder depth, and expansion signals.‍

Customer context provided to Chief for better analysis

3. Chief monitors every account in real time.

From onboarding to renewal, Chief gives you health trends and alerts for every account.

An insight from Chief highlighting multiple churn risk factors for a specific account.

4. Take action on churn and expansion opportunities.

Chief highlights disengaged accounts, renewal blockers, and expansion-ready customers with prioritized next steps for each.

An insight from Chief about at-risk accounts and their impact on forecasted revenue.

The Outcomes

1. Your CS teams performs better, consistently.
2. You get fewer pre-renewal surprises.

Turn Customer Success into a Growth Engine.

Schedule a demo to see how Chief could help your CS team predict and prevent churn and grow revenue from every account.

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Frequently Asked Questions

Does Chief replace our CRM or CS tool?

No. Chief sits on top of your existing systems to unify customer, product, and revenue data. It’s actionable, predictive intelligence for your CS team.

Can Chief predict churn and identify expansion opportunities?

Yes. Chief continuously analyzes behavior patterns to surface both churn risk and untapped growth potential.

What if our CRM data isn’t perfect?

Data quality matters, but it’s normal to have some imperfections. Chief uses behavioral patterns in your data to make predictions. Things like activity decay, stage velocity, slippage, etc.

Do we need a large CS ops function to use Chief?

No. Chief is built for teams scaling fast, especially those ready to improve CS without adding headcount.

How long does it take to start seeing results?

Most teams connect systems and begin receiving proactive customer health insights in 2-4 weeks.